General Terms and Conditions

1.1. The Service Provider

For the purposes of these General Terms and Conditions, the service provider is:

• Company name: Mag-Log TM Kft.
• Registered seat: 2161 Csomád, Kossuth Lajos út 79., Hungary
• Company registration number: 13-09-130548
• Tax number: 14857513-2-13
• Representative: Barabás Botond
• E-mail: hello@maglog.hu
• Phone: +36 30 331 7134
• Websites: maglog.hu, importexport.hu, importexportakademia.hu, klikkk.hu

Mag-Log TM Kft. provides foreign trade decision support, import-export professional support, educational and knowledge-sharing services, professional content services, and services supporting business and logistics processes.

1.2. Purpose of the GTC

The purpose of these General Terms and Conditions is to define the general terms of use of the services provided by Mag-Log TM Kft., the rights and obligations of the Service Provider and the Client, and the framework of the cooperation.

The GTC apply in particular to the consultation, decision-support, transaction-review, subscription, educational, digital content, magazine, academy and knowledge-platform related services provided by the Service Provider.

1.3. Scope of the GTC

These GTC apply to every service provided by the Service Provider to the Client, regardless of whether the service is ordered in writing, electronically, via an online platform, under an individual contract, by acceptance of an offer, or through a subscription.

The provisions of the GTC apply unless otherwise provided by an individual contract, order, offer, payment request, or service package description.

If there is a discrepancy between an individual contract and the provisions of these GTC, the provisions of the individual contract shall prevail for the given transaction.

1.4. Acceptance of the GTC

The Client accepts the GTC by ordering a service from the Service Provider, accepting an offer, entering into a contract, starting a subscription, requesting access to digital content, registering for an event or training, or by starting to use the service.

By accepting the GTC, the Client declares that it has read and understood its content and accepts it as binding.

1.5. Client

The Client may be a legal person, an organization without legal personality, a sole trader, or a natural person who uses or orders the services of the Service Provider.

A person acting on behalf of a business organization declares, by ordering the service, that it is authorized to represent that organization or to order the service.

2.1. Service Provider

Mag-Log TM Kft., which provides foreign trade decision-support, educational, informational, business and professional services.

2.2. Client

The natural person, sole trader, legal person or other organization that uses or orders any service of the Service Provider.

2.3. Consultation

A professional consultation during which the Service Provider provides professional support on foreign trade, logistics, procurement, export, import or business development matters.

2.4. Foreign Trade Due Diligence

A structured review carried out by the Service Provider aimed at identifying the risks, opportunities and areas for improvement of a specific foreign trade transaction, process or operating model. Foreign Trade Due Diligence does not constitute a legal, tax or audit opinion.

2.5. Partner Program

A subscription-based service that provides the Client with regular professional support, consultation opportunities, decision support, knowledge materials, expert access, or other related services.

2.6. Knowledge Material

Any document, video, podcast, presentation material, template, guide, analysis or digital content prepared or made available by the Service Provider.

2.7. Academy

The educational and knowledge-sharing system operated by the Service Provider, which may include online or in-person trainings, workshops, presentations, video learning materials and other educational content.

2.8. Knowledge Center

The professional information platform operated by the Service Provider, which publishes articles, analyses, podcasts, videos, case studies and other professional content.

2.9. Contributing expert

An external or internal professional engaged by the Service Provider in the performance of a service.

2.10. Logistics service provider

Mag-Log Transport Kft. or any other carrier, freight forwarder, customs agent, warehouse operator or logistics partner participating in the given transaction.

2.11. Business day

Any day that is not considered a public holiday in Hungary.

2.12. Force majeure

Any event beyond the control of the parties and unforeseeable, which makes performance of the contract partly or wholly impossible.

2.13. Logistics Management Partner Program

A subscription-based professional support service provided by the Service Provider, which provides the Client with logistics analysis, cost control, decision support, service-provider evaluation, tender preparation, professional consultation and other related services.

2.14. Open-Book Logistics Solution

A logistics cooperation model in which Mag-Log Transport Kft. manages the offers of logistics service providers, the selection criteria and the related costs in a transparent manner, while carrying out operational logistics coordination and freight-forwarding tasks.

2.15. Media platform

An online or offline communication channel operated by the Service Provider, including in particular magazines, websites, newsletters, podcasts, video content and other media appearance opportunities.

2.16. Advertiser

The natural person or organization that places an advertisement, PR article, sponsored content, banner appearance or other promotional content on the Service Provider's media platforms.

3.1. Nature of the services

Mag-Log TM Kft. primarily provides decision-support, informational, knowledge-sharing and consultation services in the fields of foreign trade, logistics, business and education.

The purpose of the Service Provider's services is to support the Client's decision-preparation processes and to help the Client identify the risks, opportunities and operational alternatives related to international trade.

3.2. Scope of the services

The Service Provider may provide, in particular, the following services:

• professional consultations
• foreign trade due diligence
• partner programs
• executive and professional mentoring
• educational programs
• online and in-person trainings
• professional events
• operation of a knowledge center and magazine
• podcasts and video content
• market research and information services
• professional recommendations and analyses
• providing access to an expert network
• logistics decision support
• support in selecting logistics service providers
• professional coordination of logistics tenders
• Logistics Management Partner Program
• professional support related to Open-Book logistics cooperation
• operation of media platforms
• provision of advertising placements
• publication of PR articles and sponsored content
• organization of conferences, workshops and business events
• other services specified in an individual agreement

3.3. The service does not constitute

The Service Provider's service does not constitute:

• legal practice
• tax advisory services
• auditing
• investment advice
• financial services
• an official regulatory opinion
• a customs authority decision
• a binding legal opinion

3.4. Responsibility for decisions

The Client acknowledges that the Service Provider's proposals, analyses, opinions and recommendations constitute professional decision support.

The final business, financial, logistics, commercial or strategic decisions are made by the Client in all cases at its own responsibility.

The Service Provider assumes no liability for the success or economic consequences of business decisions made by the Client.

4.1. Nature of the service

In the course of its services, the Service Provider provides analyses, opinions, recommendations and decision-support information based on its professional experience, knowledge, and the information available at the given time.

The Service Provider does not undertake that the solution it proposes will result in a specific business outcome, profit, or economic advantage.

4.2. Exclusion of liability for third parties

The Service Provider is not liable for circumstances, events or damages arising from the actions or omissions of third parties. In particular, the Service Provider assumes no liability for:

• the conduct of suppliers, buyers or other business partners
• the performance of carriers, freight forwarders, customs agents or logistics service providers
• decisions of authorities, customs authorities or other state bodies
• claims-handling or other decisions of insurers
• the operation of financial institutions and banks
• market, economic or political changes
• consequences arising from exchange rate fluctuations
• changes in the international trade or logistics environment

4.3. Accuracy and currency of information

The Service Provider strives to provide the most accurate and up-to-date information possible in the course of its services.

The Client acknowledges that the foreign trade, customs, logistics, tax and other regulatory environment may change continuously, and therefore information, recommendations or analyses previously provided may, over time, partly or wholly lose their currency.

4.4. The Client's data-provision obligation

The Client is responsible for ensuring that the data provided is true and complete, that the documents are authentic, and that the necessary information is provided in a timely manner. The Service Provider assumes no liability for consequences arising from incomplete, inaccurate or untrue data provision.

4.5. Knowledge materials and content services

The Knowledge Center, magazine, podcast, video library, academy, webinar, downloadable document, template, guide and other professional content operated by the Service Provider serve exclusively informational and educational purposes. They do not constitute individual professional advice, a legal, tax or financial opinion, and do not replace an individual review of the given transaction.

4.6. Media and advertising content

The Advertiser alone is responsible for the content of advertisements, PR articles, sponsored content and other advertisements appearing on the Service Provider's media platforms.

4.7. Limitation of liability for damages

The Service Provider's liability may extend only to damages proven to be attributable to it and directly caused by it. The Service Provider is in particular not liable for: lost profits, loss of business opportunity, indirect and consequential damages, reputational damages, loss of production, loss of revenue, market loss, or claims of third parties.

4.8. Upper limit of liability

If the Service Provider's liability is established with final effect, its total liability for damages, on any legal basis, may not exceed the net service fee actually paid for the given service. This limitation does not apply in cases expressly excluded by law.

4.9. Exclusion of a results guarantee

The Service Provider does not guarantee a specific business outcome, revenue growth, cost reduction, savings, export market success, the establishment of a partner relationship, or any other economic result.

5.1. Purpose of the Partner Programs

The Service Provider may operate various Partner Programs in order to provide the Client with continuous professional support, access to knowledge materials, consultation opportunities, decision support, expert relationships and other related services.

5.2. Nature of the Partner Programs

The Partner Programs are professional support and knowledge-sharing services. They do not constitute managing-director activity, representation as an authorized agent, assumption of decision-making authority, legal or financial representation, or a binding professional opinion.

5.3. Consultations and professional support

The purpose of the consultations provided under the Partner Program is to support the Client's decisions. The making of final decisions is in all cases the Client's responsibility.

5.4. Knowledge materials and access

Documents, videos, templates, analyses and other content provided as part of the Partner Program constitute the intellectual property of the Service Provider. The Client is entitled to use them exclusively for its own use. The access rights may not be transferred to a third party.

5.5. Expert network

The Service Provider is entitled to engage external experts, consultants and contributors. The Service Provider assumes no liability for independent services provided by external experts.

5.6. Modification of Partner Program packages

The Service Provider is entitled to modify the content, pricing and package structure of the Partner Programs. In the case of a continuous subscription, the Service Provider notifies the Client in advance of any material modifications.

5.7. Partner Program and Open-Book entitlement

Certain Partner Programs may provide entitlement to use the Open-Book Logistics Solutions operated by Mag-Log Transport Kft. The detailed conditions for using the Open-Book system are governed by a separate agreement between Mag-Log Transport Kft. and the Client.

6.1. Purpose of the Logistics Management Partner Program

The purpose of the Logistics Management Partner Program is to provide the Client with continuous professional logistics support, analysis, cost control, decision support, service-provider evaluation, tender preparation and process-improvement support.

6.2. Content of the service

The service may in particular include the following elements:

• logistics audit
• cost analysis
• analysis of KPIs and performance indicators
• service-provider evaluation
• tender preparation
• logistics risk analysis
• regular professional consultation
• logistics decision support
• process-optimization proposals

6.3. The Client's obligation to cooperate

The Client undertakes to make available to the Service Provider the data, information and documents necessary for performance of the service. The Service Provider is not liable for consequences arising from incomplete or delayed data provision.

6.4. Open-Book Logistics Solutions

The Open-Book Logistics Solutions represent a transparent logistics operating model in which the offers of logistics service providers, the selection criteria and the related costs are presented to the Client in a transparent manner.

6.5. The role of Mag-Log Transport Kft.

The operational management of the Open-Book system is carried out by Mag-Log Transport Kft. Mag-Log Transport Kft. is in particular entitled to: request offers, qualify carriers, conduct tender processes, organize freight, coordinate logistics, operate consolidated invoicing systems, and support complaint handling.

6.6. Involvement of existing logistics partners

The Client is entitled to involve its own existing carriers and logistics partners in the Open-Book system. Mag-Log Transport Kft. is entitled to evaluate these service providers from a professional, financial, insurance and risk-management perspective.

6.7. Coordination of logistics processes

The purpose of the system is: increasing transparency, controlling logistics costs, ensuring comparability, objective evaluation of service-provider performance, and supporting continuous optimization.

6.8. Cost optimization

The Service Provider and Mag-Log Transport Kft. strive for the cost-efficient operation of logistics processes. However, the Service Provider does not guarantee that a specific amount of savings or cost reduction will be achieved.

6.9. Liability rules

Mag-Log Transport Kft. is liable for freight-organization and operational logistics services within the framework of the separate contractual relationship established with it. Mag-Log TM Kft. assumes no liability for the performance of carriers, freight forwarders and other logistics service providers.

6.10. Applicable contractual terms

If the Client also uses the services of Mag-Log Transport Kft., the contractual terms of Mag-Log Transport Kft. in force at any given time shall also apply to that service.

6.11. Protection of Open-Book information

The Client undertakes to use market offers, pricing data and evaluation criteria obtained through the Open-Book system exclusively to support its own operations, and not to disclose them to any third party.

7.1. Nature of the educational services

The Service Provider may provide online and in-person educational services: in-person and online trainings, video learning materials, webinars, workshops, mentoring programs, professional presentations, Academy programs.

7.2. Purpose of the educational services

The purpose of the educational services is knowledge transfer, supporting professional development, and knowledge sharing. The Service Provider does not guarantee a specific business outcome, market success, or economic advantage.

7.3. Access entitlement

Access provided to online trainings and other digital content is personal. The Client is not entitled to transfer its access to a third party, share its account, unlawfully distribute the learning materials, or resell them for business purposes.

7.4. Intellectual property

All learning materials, presentations, videos, documents and other educational materials of the Academy are the property of the Service Provider or its copyright holders. Copying, reproducing, publicly disclosing or commercially using the learning materials is permitted only with prior written consent.

7.5. Certificates

The Service Provider may issue a certificate upon completion of certain trainings, which does not constitute a state-recognized qualification or vocational qualification and does not create any official entitlement.

7.6–7.9. Modification of content, termination of access, recordings, exclusion

The Service Provider is entitled to modify the content of educational programs, to terminate online access in the event of a copyright infringement, to make recordings of trainings for educational and marketing purposes, and to exclude a participant who endangers the functioning of the community.

8.1–8.2. Scope of events and registration

The Service Provider may organize conferences, workshops, business meetings, networking events, Klikkk events and other professional programs. Participation may be subject to registration, application or payment of a fee. An application becomes accepted upon confirmation by the Service Provider.

8.3. Cancellation

Unless otherwise agreed: in the case of cancellation at least 15 days before the event, the participation fee is refundable; in the case of cancellation within 15 days, the Service Provider is entitled to retain the participation fee in whole or in part.

8.4. Substitute participant

The Client is entitled to delegate another participant in its place, provided that it notifies the Service Provider before the start of the event.

8.5–8.6. Program changes and cancellation of the event

The Service Provider is entitled to change the speakers, program, venue and date. If the event is cancelled for a reason within the Service Provider's sphere of responsibility, the participation fee paid will be refunded or credited toward a later event.

8.7–8.9. Recordings, conduct, force majeure

Photo, audio and video recordings may be made at events for marketing and archival purposes. The Service Provider is entitled to remove any person who engages in unlawful conduct or harasses others. The Service Provider is not liable for damages arising from the cancellation of an event caused by a force majeure event.

9.1–9.2. Scope of media platforms and advertising services

The Service Provider may operate online magazines, professional portals, newsletters, podcasts, video channels and other communication channels. Advertising opportunities: banner ads, PR articles, sponsored content, podcast sponsorships, video appearances, newsletter placements, interviews, case studies.

9.3. The Advertiser's responsibility

The Advertiser bears full responsibility for the content it provides: it warrants that the published information is true, that the content is not unlawful, and that it holds the necessary usage rights.

9.4. The Service Provider's editorial right

The Service Provider is entitled to review content submitted for publication, request modifications, refuse publication, or remove already published unlawful content.

9.5–9.11. PR content, campaign results, infringements, statistics

In the case of PR articles and sponsored content, the Advertiser alone is responsible for the claims made. The Service Provider does not guarantee any specific campaign result. In the event of unlawful content, the Advertiser is obliged to compensate the Service Provider for any resulting damages. The Service Provider is entitled to collect and publish statistical data, which does not constitute a performance guarantee.

10.1. Service fees

The Service Provider provides its services in exchange for payment of a fee. The fee for each service is set out in the offer in force at the given time, the service package description, the fee schedule published on the website, the order form, the subscription plan, or an individual agreement.

10.2. Pricing of one-off services

A one-off service is, in particular: a Quick Consultation, Foreign Trade Due Diligence, an individual analysis, research, expert opinion, workshop, presentation, or project-based support. Unless otherwise agreed, the Service Provider is entitled to request an advance payment or the full fee in advance.

10.3. Partner Program subscriptions

The Partner Programs constitute a subscription-based service. The Partner Program fee is due even if the Client makes partial or no use of the services available to it during the given period.

10.4–10.5. Modification of Partner Programs and the subscription period

The Service Provider is entitled to modify the content and pricing of the Partner Programs, of which it notifies the Client at least 30 days in advance. Unless otherwise agreed, the Partner Program is established for an indefinite period. The Client may terminate the subscription with at least 15 days' notice before the start date of the next billing period.

10.8. Payment terms

Unless otherwise agreed, the payment deadline for invoices is 8 days. The date of payment is the day on which the amount is credited to the Service Provider's bank account.

10.9. Late payment

In the event of late payment, the Service Provider is entitled to suspend the service, restrict access, charge late-payment interest under the Hungarian Civil Code, and enforce a flat-rate collection cost.

10.10. Refunds

The fee for services already performed is not refundable. Once access to digital content has been opened, the Client is not entitled to a refund, unless the law provides otherwise.

11.1. Intellectual property rights

All content, documents, learning materials, videos, analyses, presentations, templates, guides, articles, podcasts and other intellectual creations created by the Service Provider or made available to the Client are protected by copyright. The rights holder is Mag-Log TM Kft.

11.2–11.3. Usage right and prohibition of transfer

By using the service, the Client does not acquire ownership of the content, but acquires only a non-exclusive, non-transferable and limited right of use for its own internal use. The Client is not entitled to sell, resell, publicly disclose, transfer to a third party, or present in modified form as its own intellectual product.

11.7. Reference and citation

Referring to the Service Provider's publicly available content is permitted. Quotation may take place only in accordance with the applicable copyright rules, with precise indication of the source.

11.9. Use as a reference

The Service Provider is entitled to indicate the Client's name, logo and the fact of the cooperation as a reference. If the Client does not wish this, it may indicate so in writing. The Service Provider may not disclose business secrets and confidential information without the Client's prior consent.

12.1–12.2. Confidentiality obligation and definition of confidential information

The Service Provider and the Client shall treat as confidential all information that comes to their knowledge in relation to the other party during the cooperation, in particular business, commercial, financial, logistics, partner-relationship, pricing, contractual, development and strategic information, know-how elements, and internal processes.

12.3. Use of confidential information

The parties may use confidential information only to the extent necessary for the performance of the cooperation. It may be disclosed to a third party only pursuant to law, upon an official order, or with the prior written consent of the party concerned.

12.6. Special rules regarding the Open-Book system

It is prohibited to disclose or make public, to any third party, offers, prices, service-provider terms and evaluation criteria obtained through the Open-Book system.

12.7. Duration of confidentiality

The confidentiality obligation applies for the entire duration of the cooperation and remains in force unchanged for a further 5 years following termination of the contract.

13.1. Cases of termination of the contract

The contract may terminate: through performance of the service, upon expiry of the fixed term, by mutual agreement, by ordinary termination, by termination with immediate effect, upon dissolution of the parties without a legal successor, and in other cases specified by law.

13.2–13.3. Termination of indefinite- and fixed-term contracts

In the case of an indefinite-term Partner Program, the Client may terminate with at least 15 days' notice, effective as of the first day of the next billing period. The fee for a subscription period already started is not refundable. In the event of early termination of a fixed-term discounted plan, the Service Provider is entitled to retroactively settle the discounts used.

13.4. The Service Provider's right of ordinary termination

The Service Provider may terminate the Partner Program or other continuous service with 30 days' notice.

13.5. Termination with immediate effect

The Service Provider may terminate the contract with immediate effect if the Client falls more than 30 days into payment arrears, provides untrue data, seriously damages the Service Provider's reputation, uses the service for an unlawful purpose, or breaches the copyright or confidentiality provisions.

13.9. Surviving provisions

Termination of the contract does not affect the confidentiality obligation, the copyright provisions, the liability-limitation rules, the data-processing obligations, payment obligations that have already fallen due, and the provisions on dispute resolution.

14.1. Contact

The Client may raise any question, comment or complaint regarding the service through the following contact details:

• E-mail: hello@maglog.hu
• Postal address: 2234 Maglód, PF 15., Hungary

14.2–14.4. Submission and investigation of complaints

The Client may submit its complaint in writing or electronically. The complaint must contain the identifying data, the subject of the complaint, the service concerned, and a detailed description. The parties shall endeavor to resolve any disputed matters through negotiation.

15.1. Data processing principles

The Service Provider processes the Client's personal data in accordance with applicable data protection legislation (GDPR and relevant Hungarian legislation). The detailed rules on the processing of personal data are set out in the Service Provider's Privacy Policy in force at any given time.

15.3. The Client's responsibility

If, in the course of performance of the service, the Client provides the Service Provider with the personal data of third parties, it must ensure that the data transfer is lawful and that the necessary consents have been obtained.

16.1. Governing law

These GTC and the legal relationship between the Service Provider and the Client are governed by Hungarian law. In matters not regulated by the GTC, the provisions of the Hungarian Civil Code shall apply in particular.

16.2. Modification of the GTC

The Service Provider is entitled to unilaterally modify these GTC. The modified GTC take effect upon publication on the Service Provider's website. The Service Provider notifies the Client in advance of any material modifications relating to Partner Programs or other continuous services.

16.3. Partial invalidity

If any provision of these GTC proves to be invalid, this shall not affect the validity of the other provisions of the GTC.

16.4. Dispute resolution

The parties shall endeavor to resolve any disputed matters primarily amicably, through negotiations. If the dispute cannot be resolved through negotiation, the parties shall submit to the proceedings of the competent Hungarian court having jurisdiction.